f you are not happy with your purchase for any reason you can return it to us and we will refund you with the amount paid for that item less any reductions which may be applicable.
Returns must be notified to us in writing within 14 days of the delivery date and items must be unused, free from defects and returned in their original packaging.
Due to hygiene reasons we are unable to accept back any mattresses that have been removed from the original packaging.
Once we have received any returned items and checked them we will refund your money, less any shipping costs.
Please contact us within 14 days of delivery to let us know you wish to return any items. We will need to know your order reference, the model name and size of the model you are returning and the date you ordered.
You may deliver the goods back to our warehouse or alternatively we can arrange collection at a minimum cost of £50 which we will deduct from the refund.
Please note this returns policy does not apply to items that have been specifically tailored to your requirements or special order items which may be subject to a restocking fee of 50%.
Once the order has been given , it is then processed by our processing team and placed into the production accordingly , the prodcut , once out of production is transported to our partner distribution centre which then delivers it out to our customers accordingly, .
The order status is then updated by providing our customers with a tracking ID which they can use to keep a track of their order and arrange to be at home at the time of delivery , Moreover the customers are also contacted prior to delivery booking in and being informed of their time slots as well.